All proofs in one packet

Coordinated Multi-Location Compliance | OnePacket Compliance

Keep your vendors—we run the cadence, confirm day-before + morning-of, and collect the proofs you need for audits: Hood (NFPA‑96), Grease, Backflow + filings, and Fire/EL photos & reports.

View sample packet

Start in 24 hours • Month‑to‑month • Use your existing vendors

What we coordinate

Hood (NFPA-96) & Grease

Vendor cadence managed; before/after photos, NFPA-96 report, and grease manifests captured.

Backflow Testing & City Filings

Test reports + city filing receipts saved; device serials & due dates tracked.

Fire Extinguishers & Emergency Lights

Tag photos + annual test sheets consolidated; exceptions cleared weekly.

INSIDE THE PACKET

Portfolio dashboard (at a glance)

Roll-up of locations, completion rate, exceptions, and what’s due next.

Per-store summary & photos

Proof set per store: report + tagged photo strip ready for audits.

Exceptions rollup

Open/closed issues with owner and scheduled close date—nothing gets lost.

Vendors of record (by store)

Your current providers mapped to each location (we’re vendor-neutral).

Next month schedule

Day-by-day cadence for Hood, Grease, Backflow (+ filings), and Fire/EL.

Invoice (coordination only)

Single monthly coordination invoice—no markups on vendor work.

Who does what

You (keep your vendors)

✅ Share vendor roster + cadence per store (ServiceChannel, spreadsheet, or email)
✅ Send access notes / blackout windows
✅ Review the monthly packet — we keep chasing exceptions

OnePacket (we do the chasing)

✅ Build calendar; send day-before + morning-of confirmations (EN/ES)
✅ Collect & verify photos, reports, manifests, filings; file/organize by store/date
✅ Escalate until complete; deliver weekly exceptions log

How it works

1) Configure

Import vendor list & cadence per store.
Add access notes and key contacts.
Build a 30‑day service calendar.

Deliverable

Calendar + contact matrix.

2) Confirm

Send day‑before & morning‑of confirmations.
Manage reschedules and vendor changes.
Update access notes as needed.

Deliverable

Confirmed appointments & reschedule queue.

3) Collect

Capture photos, reports, manifests, filing receipts.
Verify by store/date; tag correctly.
Log misses as exceptions with owner & close date.

Deliverable

Verified artifacts + live exceptions list.

4) Deliver

Assemble one PDF packet across all locations.
Weekly exceptions log until 100% complete.
Prep next‑month calendar.

Deliverable

Packet + exceptions + next calendar + coordination invoice.

Targets

Proof completeness ≥ 90–95%. • No‑access / reschedules ≤ 10%. • Exceptions cleared weekly.

Simple, transparent pricing

Kitchen locations

$249 / store / month

Scheduling + T‑1 & morning‑of confirmations (bilingual)
Collect & verify proofs (photos, reports, manifests, filings)
Exceptions log until complete
One monthly packet across all locations

Non-kitchen / retail

$89 / store / month

Same coordination scope (no hood/grease)
Backflow + Fire/EL where applicable
Packet & exceptions log included

FAQ

OnePacket Compliance — FAQ

Getting started

1) What do you need from us to start?
A store list (name, address, store #), current vendors per service (hood, backflow, grease, fire/EL), and the last reports you received. Send that, and we’ll return a 30-day calendar within 24 hours.

2) Do we have to change vendors?
No. You keep your current vendors. We run the cadence, confirm access with stores, chase missing photos/reports/receipts, and package everything.

3) What does getting started look like?

We map due dates and build a 30-day calendar.
We message stores (T-1 and morning-of) and coordinate with your vendors.
You receive a OnePacket at month-end (master packet with per-site sections).

Scope & services

5) What services do you coordinate?

Kitchen hood (NFPA-96): before/after photos + service report
Backflow testing & filings: tester submission + city/county filing receipt
Grease trap pumping: manifests + disposal receipts
Fire extinguishers & emergency lighting: coordination + tag/test sheets
Optional: Ansul/hood agent service coordination, filter swaps, make-up air checks.

6) What exactly is in the “OnePacket”?
Photo proof for hood, grease, backflow (with filing receipts), and fire/EL across all locations, plus an exceptions log with scheduled fixes, vendors-of-record by store, and the next-month schedule.

7) What don’t you do?
We don’t perform trades and we aren’t the AHJ. We coordinate licensed providers, schedule, confirm access, collect proof, and keep you audit-ready.

Scheduling & store experience

8) How do you reduce reschedules and no-access?
T-1-day and morning-of confirmations (SMS/email), vendor ETA window, and a “door contact.” If a window slips, we re-confirm with store and vendor.

9) What if a service is missed or fails?
We reschedule within 5 business days (target) and keep it in the exception log until it’s closed. Fails (e.g., backflow) show the scheduled fix date and completion proof.

10) Will stores be interrupted?
Minimal. Messages are short: date/time window, access notes, and “reply if conflict.” Conflicts are logged and rolled forward with you looped in.

Pricing

11) What does it cost?

- Kitchen sites: $249/site/month (hood, backflow + filings, grease, fire/EL coordination)
- Non-kitchen sites: $89/site/month (backflow + filings, fire/EL coordination)
- Small surcharges for solid-fuel hoods or unusually large/complex traps (quoted up front)

Integrations & handoffs

12) Can you work inside ServiceChannel/Corrigo/UpKeep?
Yes. We can submit proof in-platform, attach to WOs, or deliver by email. We can also publish an ICS calendar feed for Outlook/Google so Facilities sees live status.

13) How is the packet delivered?
Email, secure link, or direct upload to your platform.

SLAs & quality

14) What are your standard SLAs?

Calendar issued: within 24 hrs; ongoing monthly calendar by the 25th
Store confirmations: T-1 and morning-of
Proof intake: same day for most services; backflow filing receipts as posted by the city/tester
Reschedule window: within 5 business days when possible
Packet delivery: by the 1st business day each month

15) What if a vendor won’t send photos or receipts?
We escalate to your vendor contact and copy you. If a provider chronically withholds proof, we’ll recommend alternates in your market (you approve any change).

Data, security & retention

16) How do you handle data security?
Encrypted cloud storage and least-privilege access. We don’t collect payment card data or employee PII—only compliance artifacts (photos, reports, receipts).

17) How long do you keep records?
Default 3-year retention; we can mirror your policy (e.g., 5–7 years). You can request a full export at any time.

18) Will you sign an NDA or vendor packet?
Yes—standard MNDA and vendor onboarding are fine.

Geography & vendors

19) Where do you operate?
Practically anywhere in the US. We add regions quickly if you have vendor coverage. For multi-state brands, we stage by district with your existing providers.

20) What if we don’t have a backflow tester or hood vendor in a market?
We maintain a bench. We’ll propose 1–2 licensed options, share pricing, and you choose—no swaps without your approval.

Compliance specifics

21) Do you file backflow tests with the city/county?
We coordinate with the licensed tester to ensure submission and we capture the filing receipt (or portal confirmation) for your records.

22) Can you customize what’s inside the packet?
Yes—add/remove sections, rename, or split by banner/franchise. We can add site photos (e.g., hood serial plate) if your auditor expects them.

23) How do you handle solid-fuel or high-risk sites?
We tag those sites and adjust cadence/documentation (e.g., additional sweep, ash-disposal proof). Any surcharge is quoted and approved first.

Edge cases & troubleshooting

24) What happens if a city portal delays a filing receipt?
We show “Filed—receipt pending” in the packet, include the tester submission ID, and attach the receipt as soon as it posts.

25) What if we have corporate + franchise locations?
We can run separate cadences, contacts, and reporting while maintaining a single master calendar for Facilities.

26) Can you support after-hours work or holiday windows?
Yes—mark those stores and we’ll book vendors within the approved windows. Any vendor premiums are surfaced before scheduling.

27) What’s the commitment?
Month-to-month. You can pause sites, add sites, or cancel with 30 days’ notice.

28) What KPIs do you track?
On-time completion rate, reschedule/no-access rate, proof completeness rate, exception aging, and packet-on-time rate. A simple monthly dashboard is included.

29) What does onboarding look like in detail?
(1) Import sites/vendors/last proofs → (2) Build the calendar → (3) Send store confirm templates → (4) Dry run on 3 sites → (5) Go live and deliver your first OnePacket.

30) Who do stores contact if something changes day-of?
Our number is on every confirmation; we handle the shuffle and update the calendar. We loop you in only if policy decisions are needed.

31) What if a service fails and needs repairs?
We coordinate re-service or a repair vendor (your choice), track it in exceptions, and keep it open until pass/receipt is in your packet.

32) How do you price unusual traps/backflow sizes?
If a site has oversized traps or multiple devices, we flag it during onboarding and quote the delta. No surprises—everything is approved by you first.

33) Can you handle multiple brands under one parent?
Yes—each brand can have its own cadence and packet style. Facilities can get a consolidated roll-up if desired.

34) What if we need references?
Happy to provide once we’ve discussed your footprint and service mix (references are regional and service-specific).

Ready to stop chasing vendor proofs?

We’ll configure your stores and send a 30-day calendar within 24 hours.

Schedule a call

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